Q1: Why there is no update information when I track my order?
Q2: Why the tracking number you gave me not working?
Q3: Why my packaged order stay pending, just dpatch from the post ...?
A: We are sorry for delay. Regularly, shipping time to your address is 6-8 business days, and the tracking information will be updated within 3 days. Please don't worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.
Q: Do dropshipping,donot you?
A: Yes, dropshipping is welcome here, please just make sure that you give us the right shipping information..
Q: Do you do wholesales business?
A: Yes, welcome wholesales business, please contact us for further details if you want wholesale business.
Q: How long does it take to ship orders door to door?
A: Here we arrange order package and ship it out within 48 hours after your payment cleared, and it will take about one week to get the address you offered.
Q: Is you site secure?
A: Yes all orders are processed thrugh 100 percent secured "http" servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.
Q: How long does it take me to get my order once I place it?
A: Orders are processed daily. Your order will be processed by our warehouse or suppliers and you can expect your order to be delivered within 6-8business days. Sometimes there would be a little delays due to huge demands, holidays, slow customs processing, but your order will be delivered finally.
Q: We were charged on our credit card but status shows not shipped yet ?
A: Sometimes the tracking info would be delayed to update, especially during the holidays, during these times you may get your goods before we can update that you have in fact been shipped.
Q: How much is shipping to my country ?
A: All the items on our website are free shipping, you don't need to pay for extra fees except the product price.
Q: Why are you items so cheap compared to other sites , are you guys legit ?
A: We and our buyers buy overstocks & overuns from the same factories that make for famous companys and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value. So welcome to have an sample order.
Q: We ordered 8 days ago we have not got our tracking yet ?
A: Yes, some e-mails systems block our e-mails as spam, please check your junk mail and add our email address to your friend list, chinawholesaleshop@gmail.com
Q: We got our tracking number two days ago but our order is not showing up in usps or ems tracking system?
A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.
Q: I sent you an e-mail 3 days ago, how come, I have no response?
A: We try to reply to e-mails within 24 hours. If you have not received a repsonse from us, your e-mail may have not been received or blocked the emails from us, in order not to waste your time, please add our email to your list after you place the order. We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received an reply within 1 days except weekends allow for 2days.
Q: How to enjoy your policy and discount?
A: We accept returns or exchanges on condition that fashion damages. You must contact us within 24hours after receive your goods, if damaged, we need a digital picture within 48 hours after received goods,? then we will review and if claim is legitimate will give return authorization number, and you? have to? return your item within 5 days after contacting us. The returned product must be in unused condition and sent back in the same condition as it was sent to you. And for discount, we offer discount coupon to our regular customers, if you are, please just contact us for the code.
Q: I've received the wrong item, what can I do?
A: We��re very sorry to hear that we've sent you the wrong product. Please contact our customer service clerks and explain that the item has been sent in error and that a replacement for the correct item is required. Please re-seal the item in its original packaging and take this to any Post Office. We would advise you to obtain a proof of postage as loely.com is not responsible for returns until they are received within our returns department.
Q: I've received a faulty item, what can I do?
A: We're sorry to hear there's been a problem with one of the items we sent you. We want to rectify this for you as soon as possible. Please contact our customer service clerks and explain that the item has a fault. Please identify what the fault is to help us improve this for the future. Please re-seal the item in its original packaging and take this to any Post Office. We would advise you to obtain a proof of postage as loely.com is not responsible for returns until they are received within our returns department.
Q: Why does my credit card payment fail?
A: Payments by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank or PayPal directly.
The following reasons account for most cases of credit card payment failure.
a. The number of credit cards on your account is above the limit �C the max number of credit cards you can use for payment on
loely.com
is two. If you exceed the limit, your payment may fail.
b. The amount of payment exceeds credit limit �C the max daily spending on
loely.com for a single credit card is 3,000usd .
c. The billing address is inconsistent with your credit card address.
d. Different users are found to have used the same credit card.
e. Your credit card may not support online transactions.
f. Your credit card may not support 3D security verification.
